Part 1: Basics.- 1. Vision of Efficient Processes.- 2. Prerequisites and Framework Conditions for a Successful Improvement Culture.- 3. Process Improvement Methods.- 4. Tools for the Optimisation of Workflows.- 5. Influence of Digitalisation on Process Optimisation.- Part 2: Practice.- 6. Putting Process Optimisation in Practice.- 7. Simulations to Illustrate the Improvement Methods.

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